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EastBrook & Co. 

SHIPPING POLICY

EastBrook & Co. ships within Canada and to the US. Orders will be shipped out within 1-3 business days (Monday - Friday) upon order receipt. You should receive your order within 7-10 business days upon being shipped out, although delivery may be delayed depending on the Canada Post delivery service and weather conditions.

Any additional shipping requirements must be noted under the notes section when placing the order. 

Once your package has been shipped, you will receive an email from Etsy Canada including the tracking number to track your package and the expected date of arrival.

RETURN & EXCHANGE POLICY

We do not accept refunds for any of our jewelry pieces or beads, but if you have any issues with your item(s), please email us and we will do our very best to make it right.

Any exchanges or refunds for OnTheEastSide must be received within 30 days of the original purchase date. Products must be sent back in the same condition as recieved.  

PRIVACY & SAFETY

We will never share customer payment information with any third party. Customer addresses will strictly be used to ship packages from EastBrook & Co.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL