EastBrook & Co. ships its products within Canada. Orders will be shipped out within 1-2 business days upon payment through Canada Post standard mail.
We offer free shipping within Canada.
Any additional shipping requirements must be noted under the notes section when placing the order.
Once the package has been shipped, the customer will receive an email including the tracking number to track their package. For any Canada Post related issues, please contact them directly.
Please remember to check your shipping address BEFORE submitting your order. Orders will be sent to the address on file. If you notice after placing an order that your shipping address is incorrect, please get in touch with us ASAP. EastBrook & Co. is not responsible for non-delivered or miss-delivered packages due to incorrect shipping addresses.
RETURN & EXCHANGE POLICY
If you are not 100% satisfied with your purchase you can return the product and get a full refund or exchange the product for another one. To start a return or exchange, please contact us at firstname.lastname@example.org.
You can return a product for up to 14 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Refunds will be issued back to the original payment method upon product receipt.
For exchanges, we require you to receive the product before sending out a new one.
Please keep the receipt that came with your order for reference.
PRIVACY & SAFETY
We take the privacy of our customers very seriously. We will never share customer payment information with any third party. Customer addresses will strictly be used to ship packages from EastBrook & Co.
When you create an account, EastBrook & Co. gives you access to all the information you provide such as addresses and payment information. You are in control of updating/changing your information. Any changes will be communicated to our customers beforehand.
When buying on Etsy, please read up on their policies to learn more.
**Adult supervision required. Please do not consume products in anyway.
- Credit / Debit Cards